We have compiled a list of our most frequently asked questions (FAQ) on buying area rugs at Luxury Sports Rugs! Please look through. If you still have any questions then feel free to contact us.
PRODUCT QUESTIONS
How exact are the colors in a particular area rug?
We have matched the yarn used to create our rugs directly to a school’s specified Pantone colors. In some cases, schools have a policy of seeing the actual product before granting us approval to manufacture. In any case, the same diligence was applied to matching color for your favorite school, for fans realize how color critical their purchase should be. Because tufting is a manufacturing and not a printing process, color can vary +/- 5% from the Pantone standard from one cycle to the next.
Are the pictures of your rugs accurate?
We have provided you with the most accurate, color-corrected photographs that we can provide for each area rug. But, because of differences in computer monitors, we are not responsible for differences in colors shown in rug pictures on your computer screen.
How do I clean my area rug?
Each rug can be spot cleaned with a mild soap and water solution. Vacuuming your area rug regularly will aid in preventing stains from becoming harder to clean. For more information on how to clean your rug, please visit our Care Guide for Large Area Rugs
What size area rug to I need?
Each room of the house will need a different kind of rug to suit the space, and the furniture layout will be a large factor in the size of the rug you pick. We recommend reading our article How To Determine The Perfectly Sized Area Rug For Your Room for more information.
Is there any other maintenance recommended for your rugs?
We suggest trimming any loose yarn that may appear.
Is shedding normal for area rugs?
Yes. Some rugs shed more than others, and this is considered normal and not a manufacturing defect. For example, in comparison to wool rugs, our polyacrylic rugs shed less. When shedding occurs, simply vacuum the loose material away.
SHIPPING QUESTIONS
How much will shipping cost me?
Shipping is free on all orders that ship within the contiguous United States.
Do you ship to Alaska and Hawaii?
Yes, these states are included in our free shipping offer.
Do you ship internationally?
At this time, we do not ship internationally, only to the USA.
How will my rugs be shipped?
It depends on the rug and its size. Most rugs ship either UPS or FedEx.
ORDERING QUESTIONS
How long before I receive my order?
All in-stock rugs ship out of our warehouse within an average of 10 business days. The time it takes to receive your order once it ships depends on the location of our warehouse to your ship to address. Average transit times are 3-5 business days. Occasionally, rugs are on back order and may affect the estimated shipping date. Once your order ships, we email you tracking information, which allows you to check online when your rug is estimated to arrive.
How do I know the status of my order?
You will receive an email confirming the shipment of your order that will included tracking number and carrier.
I would like to cancel or change my order?
Once you place your order we immediately and automatically start processing it. If you wish to cancel or change an order you must contact us ASAP by email and we will attempt to cancel or change your order. Because of how automated our system is, we cannot guarantee that we can cancel or change your order in time before it ships out. NOTE: Once an order has been shipped it cannot be cancelled or changed. At that point you will need to contact us to return your order.
Do you charge sales tax on your orders?
Yes, for orders placed in the states for which we are required to charge sales tax, Georgia and Florida. Shipments to other states are not charged sales tax.
RETURN QUESTIONS
You can view our return policy here.
How much does it cost to return a rug?
It depends on the size, weight and the zip code you are shipping from.
I received a damaged rug. What do I do?
If you received a damaged rug that was caused by handling during transportation, you should notify the shipping driver immediately upon receipt of your rug. If you open your package and discover that your rug is damaged, then please contact us within 7 days of receipt of your rug so that we can get the rug returned to our warehouse and a replacement sent to you. You are not responsible for return shipping costs if the rug you received has a manufacturing defect.
Can I refuse delivery of an order?
This is only allowed when you receive an order that is damaged.
